Privacy statement

The aim of General Data Protection Regulation (GDPR) is to protect all EU citizens from privacy and data breaches in an increasingly data-driven world. These laws came into force on 25 May 2018.

At Hyphen, we take the privacy of your data very seriously and have been working hard to ensure that we comply with data protection rules. We can no longer assume that you want to receive communication from us and will now be asking our current email subscribers to ‘opt-in’ to our newsletter.

What are our responsibilities with your data?

We are responsible for keeping your data secure and accurate, and for only using it for the purposes that it was acquired. This means we will only send you marketing information if you have ‘opted in’ to receive it.

Your privacy is a priority and we’ll never share or sell your personal details to any third party.

What are your rights?

You have the right to request from us access to your own personal information.
You also have the right to complain to your local Data Protection Authority and a full list can be found here.

What information do we hold?

We only hold the information that you send to us or tell us about. This information includes:

  • Your name
  • Your email address

Who is our GDPR representative?

For any queries about GDPR please contact Sarah Fox: 


What are cookies?
Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device.

What are cookies used for?
Cookies allow a site or service to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure an advertisement you see online is more relevant to you and your interests.

What type of cookies does Hyphen use?
Hyphen uses third party performance cookies (Google Analytics, Google Maps and Hotjar). These cookies allow us to count visits and traffic sources, and to track user journeys using heatmapping technology, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is anonymous. If you do not allow these cookies, we will not know when you have visited our site.