The Hyphen Group Ltd
Why do we have this notice?
This information has been produced to help you understand everything you need to know about the way Hyphen collects, uses, and shares personal data, what your legal rights are and how to exercise them.
Hyphen takes its responsibility for protecting your data very seriously and we invite you to get in touch if you have any questions or concerns about our use of your personal data.
Who is the Data Controller?
- Hyphen
- Registered address: 3 Charlecote Mews, Staple Gardens, Winchester, Hampshire, SO23 8SR.
- Registration number: 2763353
- On this page The Hyphen Group Ltd may be referred to as “we”, “us”, or “our”.
What kinds of Personal Data does Hyphen process?
Hyphen collects personal data for various purposes; with that in mind we have created a list of the types of personal data that we may collect, either directly from yourself or from other sources. The kinds of personal data we may collect include:
| Those we collect data from | What data we collect |
| Customer / Client | Name, email address. postal address, telephone number, photographs. |
| Applicant / Temp / Volunteer / Work Experience student | Contact details, CV, LinkedIn profile. |
| Candidate | Contact details, CV, LinkedIn profile. |
| Professional Contact | Name, email address, postal address, telephone number. |
| Supplier / Trader | Name, email address, postal address, telephone number, business bank account. |
| Sub-Contractor | Name, email address, postal address, telephone number, business bank account. |
| Former employees | Name, email address, postal address, telephone number, photographs. |
What are the reasons The Hyphen Group collects Personal Data?
Legal Obligations
The Hyphen Group uses personal data firstly to fulfil any contractual obligations that exist between us and yourself. Where we request personal data be provided to enter into, or meet the terms of any such contract, you will be required to provide the relevant personal data or we will not be able to deliver the services you want. In such cases the lawful basis of us processing the personal data is that it is necessary for the performance of a contract.
We are required by law to process personal data for purposes relating to our legal obligations. These include:
- To provide for our financial commitments, or to relevant financial authorities.
- To comply with regulatory requirements and any self-regulatory schemes.
- To carry out required business operations and due diligence.
- To cooperate with relevant authorities for reporting criminal activity, or to detect and prevent fraud.
- To investigate any insurance claims, claims of any kind of harassment or of discrimination, or any other claim whereby the organisation may have to defend itself.
Consent
The Hyphen Group may process Personal Data for the following purposes where it has received consent to do so:
- To monitor people’s activities, either through online means or otherwise, to identify trends and/or behavioural patterns, or for profiling.
- Data related to marketing activities: in particular, newsletter opt-ins and opt-outs, invitations and participation in events and special activities, personal preferences and interests, consulting protocols.
- You may withdraw your consent for us to process your personal data for these purposes at any time; after a withdrawal of consent request is received, we may have to contact you to verify the request.
- Withdrawing your consent for us to process your personal data will not affect the lawfulness of the processing beforehand.
Legitimate Interests
Hyphen may process Personal Data for any of the following purposes, which are considered to be within our legitimate business interests:
- To provide services where it has been requested,
- To inform people of services we provide or offers that may interest them,
- To send notification on subjects to individuals who have asked to be kept informed,
- To improve the quality of the services we offer, and to better understand client needs by requesting feedback, or reviews of the services provided, or sending survey forms.,
- To send notifications of any changes to the services provided that may affect people,
- To understand the scale of the client base; for statistical analysis and market research,
- To recognise when people re-engage with our organisation,
- To provide reference information to third party organisations when necessary,
- To improve the organisation’s website so content is delivered more efficiently,
- To enhance the security measures in place that protect data we are responsible for,
- To protect the organisation’s assets
Where does The Hyphen Group obtain Personal Data from?
We will collect personal data directly from you in various ways. This could include when you complete an online form, or if you provide the data directly to a representative of Hyphen.
We collect some personal data from publicly accessible sources such as:
- Debt enforcement registers or debtor directories, land registers, commercial and association registers, the press, the Internet.
- We may also gather personal data by any of the following methods:
- From technical functionality that gathers data automatically from computer equipment when people visit our online platforms.
- From platforms that make use of device settings that allow geographical location tracking, such as IP Address mapping, WiFi, GPS signals and cell tower positioning.
- From third-party organisations provided for a specific purpose.
- From local or national authorities provided for specific purposes.
- Credit agencies, social media, other Hyphen companies.
Who will Hyphen share your Personal Data with?
To achieve the above stated purposes for which we process your personal data, we may have to share your personal data with certain third parties.
We shall make all reasonable efforts to ensure that any third-party we share your personal data with is also compliant with data protection law.
The kinds of third parties we may share your personal data with include:
- Other members of a group of companies to which The Hyphen Group belongs.
- Organisation where it is necessary to provide goods or services.
- Organisations where it is necessary to setup various resources.
- Regional and/or local government authorities.
Where will The Hyphen Group store your Personal Data?
As a part of our standard business practices, we may transfer your personal data to organisations based in countries that have not been granted an adequacy decision under the General Data Protection Regulation.
Where data is transferred to such countries, we shall ensure that specific safeguards or derogations have been established.
These might include where the data transfer is necessary in order to fulfil a contract between us and yourself, where we have received your specific consent after having made you aware of any risks involved, or where contracts are in place between us and the third-parties involved that ensure the recipient organisation has a suitable standard of data protection in place.
Where data is transferred between Hyphen’s own offices (or between a group of companies engaged in a joint economic activity), we shall maintain Binding Corporate Rules (BCR) that apply to every member organisation concerned.
These BCR’s shall ensure that every party involved that we share your personal data with has a similar standard of data protection compliance in place.
How long will The Hyphen Group keep your Personal Data?
We will keep your personal data only for as long as required to achieve the purposes for which it was collected, in line with this privacy notice.
The following criteria are what determine the period for which we will keep your personal data:
- Until we are no longer required to do so to comply with regulatory requirements or financial obligations.
- Until we are no longer required to do so by any law we are subject to.
- Until all purposes for which the data was originally gathered have become irrelevant or obsolete.
Your Rights, Our Responsibility
There are several rights granted to you immediately upon providing us with your personal information; some of these are mentioned above. We’d like you to know that at Hyphen we take your rights seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.
The Right of Access
This grants you the right to confirm whether or not your personal data is being processed, and to be provided with relevant details of what those processing operations are and what personal data of yours is being processed.
If you would like access to the personal data we have about you, we ask that you contact us using the details below.
The Right to Rectification
This one is fairly straight forward; if you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.
The Right to Erasure
Otherwise known as the ‘right to be forgotten’, this given you the right to request your personal data be deleted.
This is not an absolute right; if you were to request that we erase your personal data, we would erase as much of that data as we could but may have to retain some information if it is necessary.
Were we have received a request for personal data to be erased, if it is necessary for us to retain some of that information, we shall ensure that the remaining data is used only when and where it is absolutely necessary.
The Right to Objection
The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or have used, your personal data you may do so freely.
The Right to Complain
We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. To achieve this, we request that any complaints be first brought to our attention so we can properly investigate matters. If you would like to complain about Hyphen to a regulatory body, you may do so by contacting your local data protection supervisory authority.
Hyphen Contact Details
The Hyphen Group Ltd
3 Charlecote Mews
Staple Gardens
Winchester
Hampshire
SO23 8SR.
Who is the Hyphen Data Protection Officer?
Ametros Group Ltd
Lakeside Offices, Thorn Business Park
Rotherwas Industrial Estate
Hereford
Herefordshire
England
HR2 6JT
0330 223 2246
www.ametrosgroup.com
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